Why is Smart Hub not updating?

Samsung rolls out updates for its products from time to time. If your Samsung TV refuses to update, you can try an electrical reset or a factory reset. Check your internet connection, and if necessary, reset it, update the firmware through USB, or try to reset the Smart Hub. Continue reading the article to know the fix for Samsung TV Software greyed out problem along with fixes for other software update issues.

Samsung TV Software Update Not Available

One of the biggest issues the users face is the update option been greyed out. It simply indicates that, given the existing source, settings, or connections, a function or some settings are unavailable. If your Samsung TV isn't connected to the internet, for example, the options for Software Update and Contact Support will be greyed out because they require an internet connection. On the remote, press the Source button in the top left corner and select TV. After that, return to the Menu and select Support, then Software Update. You'll be able to see the latest update right now.

The very first thing to always check is your internet connection if your Samsung TV won't update. To do so, go to your remote's 'Home' button > 'Settings' > 'Network' > 'Network Status.' This will display the status of your connection and, if you are not connected to the internet, will provide the various IP settings for reconnecting your Samsung TV to WiFi so that the update may begin.

How to update Samsung TV software?

It is preferable to use auto-update so that you do not have to worry about updates all of the time. When Samsung issues an update, your TV will automatically download it. When you update, ensure sure your TV is linked to an internet connection. If the automated update on your Samsung TV does not finish, you will need to manually repeat the procedure. To begin, perform an electrical reset by disconnecting your TV from the power source and leaving it unplugged for two minutes before reconnecting it. Then navigate to 'Settings' > 'Support' > 'Software Update' > 'Update Now.' This will restart the update process, which should result in a successful update. 

One’s evening you turn on your Samsung Smart Tv and when you try to access Samsung tv smart hub not working you will see the message “Smart Hub is being updated. Please try again later“. After a few minutes, you can access the smart hub but there is nothing… No apps and no Samsung apps to download again…

After trying a few times to turn On/Off saw the same message. Write to Samsung customers supports and after a few hours get an answer with some steps on what to do:

1: Change DNS from auto to 208.67.222.222 or 8.8.8.8.

2: Access to wi-fi with another point (from phone)

3: Reset smart hub Samsung tv

After doing these steps nothing help me. My TV UE42F5300 and the version firmware are 2127.

Also doing a hard reset tv not only Smart Hub but get the same problems.

On the Samsung community forum, I find a few threads with the same or similar problems and there I find a few answers that helped someone solve similar problems with the update.

Samsung moderator recommends doing this:

• Switch the TV off at the mains power supply.
• Wait 30 seconds.
• Power the TV back on.
• Wait for 5 minutes. (Please note: Do not try to press the Home button on your remote control.)
• After 5 minutes, press the Home button on your remote control.
• Select the Apps icon. (Do not try to launch any app directly from the shortcut panel at the bottom of the screen.)
• Select an app to launch.
• From now on you can launch apps using the shortcuts in the panel at the bottom of the screen.

Some users with nick van_Robert recommend doing this:

• #1 Please do a smart hub reset first, and DO NOT start the smart hub. The best is if you unplug the NET cable (or switch off the WiFi access).
• #2 Switch off and on your TV.
• #3 Then press and HOLD your physical standby button( or joystick if any) on your TV for at least 3 seconds (5 is better…).
• #4 Now, you can release the button.
• #5 Within a maximum of 5-6 seconds press and HOLD the standby button on your REMOTE for 3 seconds too and then release.
• #6 If you made it well, your TV will switch on and off 2 times and will restart in a virgin mode. If not, just repeat steps #1-#5. Also, you can try to start from switched-on and switched-off status. As far as I remember, it worked from switched-on status, but I’m not sure.
  

User with Nick CyMel46 writes that help him:

I had this problem and tried many suggested fixes without success.
My tv was connected via a wired network. I disconnected the ethernet and connected via wi-fi. I was immediately able to download all apps that I wanted. I went back to a wired network and the problem has disappeared. TV is 2015 model UA48J6200.

But the best recommendation for me was from Crookie user:

1.  With the remote control press the following keys in sequence:        —–Info -> Menu -> Mute -> Power.
2. I repeated this twice and the Service Mode screen then appeared.
3. Select the ‘Option‘ menu item.
4. Select ‘Factory Reset‘.
5. Wait for the TV to restart.
6. If it doesn’t restart then restart it on remote 
7. Followed the setup.

This deep hard reset really helped me to reanimate my Smart Hub. After setup and starting Smart Hub the app is available to download and install. But after turning off and turning on have the same push message “Smart hub is being updated” but after a few seconds press OK and the Smart hub works fine. Some user says that this message is ok for this version of the firmware.

If you have similar problems that were successfully solved please write your experience in the comments. Thanks

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