Why are my headphones not working when I plug them in my phone

Welcome to the

! Please enjoy our special offers for you

Sorry, there is insufficient stock for your cart.

Remove a Product

Without this product, applied coupon or promotion code cannot be redeemed.
Are you sure to remove this product?

Check Preferences

Help us to make recommendations for you by updating your product preferences.

Cracked screen? Skip the repairs.

Get up to $300 off a like-new, fully refurbished Certified Re-Newed phone with the highest instant cracked screen trade-in values online, only from Samsung. From $250 with eligible trade-in.ß

  1. Home
  2. /
  3. No sound from wired headphone on Galaxy phone or tablet

Why are my headphones not working when I plug them in my phone

Why are my headphones not working when I plug them in my phone

There are several possible factors why sound is not playing from the headphones. It could be as simple as the volume is too low, or possible physical damage to the headphones.

Related Content

The new features on your Samsung Galaxy XCover6 Pro

Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. This phone’s rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Anti-s

Program the keys on your Galaxy XCover6 Pro

Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. You can easily customize this key to meet your needs. Navigate to and open Settings, and the

Galaxy phone or tablet's GPS signal is lost

There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method.

Samsung DeX mode will not start

On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. Typically only phones that are issued and administrated by a business will be customized with Knox. When trying to use DeX, the phone will simply mirror its screen to the monitor. You'll need to check if the phone was configured this way, and if it was, yo

Samsung phone or tablet will not power on or off

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Why are my headphones not working when I plug them in my phone

Want help right away?

Email as a contact option was discontinued as of April 3rd, 2019. Please contact us via Live Chat for a faster response.

Call or Text Us Give us a call

How can we help you?

  • Mobile 8 AM - 12 AM EST 7 days a week

  • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week

  • IT/Computing 8 AM - 9 PM EST 7 days a week

  • Text Support 24 hours a day 7 Days a Week

Why are my headphones not working when I plug them in my phone

Fast, easy checkout with Shop Samsung App

Easy sign-in, Samsung Pay, notifications, and more!

Or continue shopping on Samsung.com

Why are my headphones not working when I plug them in my phone

×

Why are my headphones not working when I plug them in my phone

The Shop Samsung app

Free standard shipping, exclusive offers and financing options.

×

Why are my headphones not working when I plug them in my phone

The Shop Samsung app

Free standard shipping, exclusive offers and financing options.

×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.

Why are my wired headphones not working when I plug them in my phone?

Your phone's audio jack may be full of dust and debris. To clean it out, blow into the jack or use a can of compressed air to do so. You can also use a cotton swab—apply a few drops of alcohol to the end of one and gently try to clean out the debris.

Why is my phone not detecting earphones?

Bluetooth connection isn't working. Your Bluetooth connection for wireless devices could be causing some problems. It's possible that you have paired your phone with a wireless device that has turned off your headphones. First, you can check to see if this is the problem by turning off Bluetooth.