Somebody might have experienced that video call in Facebook Messenger is unavailable for uncertain reasons. When you try to call someone on Messenger, it rings once or twice but then disconnects or it doesn't even ring at all. What should you do when Facebook Messenger video call is not working? In fact, there are several options for you to choose. Show People Also Read: YouTube Recorder: How to Record YouTube Videos on PC (opens new window) Feasible Ways to Troubleshoot Facebook Blank Pages Error (opens new window) How to Export and Print Facebook Messages (opens new window) ##1. Allow Messenger to Access Camera If your device doesn't allow Messenger to access the camera, your camera driver wouldn't work when you run the Messenger so that a video call doesn't work. The guide would be easy as follow: If you have an iOS device like iPhone X, iPhone 8/8 Plus,iPhone 7/7 Plus etc., You can first go to Settings. Then tap Privacy and you will find Camera in it. Tap on Camera and find Facebook Messenger. Toggle on the button so that your Messenger could use the camera. If you have an Android device like Samsung. You might also go to Settings, tap Applications then. Next, you should find Facebook Messenger > Permission and switch Camera toggle on till it turns green. ##2. Allow Messenger to Access Microphone Also, you need to turn on the microphone for Facebook Messenger videos calling. It's quite similar to method 1. For an iOS device. Navigate to Settings > Privacy > Microphone. Then switch the Facebook Messenger toggle on. For an Android device. Navigate to Settings > Applications > Facebook Messenger. Then tap Permission and switch Microphone toggle on till it turns green. ##3. Check out Whether There is A Network Issue If the Facebook video call is not connecting, it may be caused by network issues. To fix network issues on your mobile phone, you might follow the steps as listed below:
For an iOS device like iPhone 8 plus or iPad Pro, first, you should:
For an Android device like Samsung Galaxy 5, Samsung Note 5 etc., it's kind of different to iPhone but similar.
##4. Log out and re-login to Facebook Messenger If Facebook Messenger video calling is still not working on your device, you can continue with the method below. Re-login to Messenger on Android First off you have to log out the app. In Facebook Messenger there are no buttons to log out so we have to:
Re-login to Messenger on iPhone But since there is no Clear Data option on iPhone, iPad, to log out Facebook Messenger on iPhone, you should log out with the help of Facebook as Messenger is linked with Facebook. You might follow the steps as listed below:
##5. Check for Updates and Reinstall Messenger The latest version of Facebook Messenger usually comes with new features and fixes for known bugs. So installing the latest Facebook Messenger could be significantly helpful to fix the video call not working problem. You could first go to Settings > Apps(Applications) > Facebook Messenger. Then tap uninstall the app. Finally, you could download the latest version from the App Store in an iOS device or Google Play in Android device. ##Tip: Learn to Back Up Messenger Chat History on iPhone**
Video Guide: How to Backup & Restore iOS Device (Mac)
Not only Messenger chat history, the Viber, Kik, Line data also can be backed up in this easy way. Why is my camera not working on Messenger video call?Make sure that your camera and microphone are turned on. Close any open programs like video-calling that may already be using your camera or microphone. Make sure that your computer has selected any external camera, microphone or speakers that you're using. Make sure that your microphone isn't on mute.
How do I not see myself on Messenger video call?To do so, click the video options menu (three dots) within your video tile, followed by Show my self-view in a floating window. This won't hide it, but if there are more than three people on the call you can get rid of your floating self-view by minimizing it.
How do I see myself on Messenger?On Facebook Messenger web, click the new message button at the top right of the column on the left. In the To field, type in your own name. Your profile will be listed at the top along with a list of all groups that you're a part of.
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