How to delete a Workplace account

When I Work fully supports an individual’s right to manage their data as a user of our platform. You can request the deletion of your profile and user data from your iOS device.

• Deletion requests are processed by our Customer Care team. The Customer Care team’s response to your request will be sent to the email address listed in your user profile.
• The Customer Care team will respond to your request within a few days after contacting your employer regarding your profile deletion request.
• Profile deletion applies to your user profile on the selected workplaces. This process does not cancel a workplace account. Admins who wish to cancel a workplace account can do so from a computer. See How Do I Cancel My Account?.

To initiate a profile deletion request:

1. In the bottom-right corner of the screen, tap More.
   
2. Scroll down and tap Delete Delete Profile.
   A delete profile confirmation screen appears.
   
3. If you belong to more than one workplace account,

   select the workplaces from which you would like to be removed.

   

4. Tap Submit Request.

The Customer Care team will respond to your request within a few days. 

Updated on August 4, 2022

Tagged: request account deletiondelete accountdelete profile

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These steps are for deleting an organization’s Google Account. To delete an individual user’s account, go instead to Delete or remove a user from your organization.

Follow the steps below to cancel all subscriptions and delete your organization’s Google Account.

Why delete your organization’s account

• You have no subscriptions to manage in your Admin console.
• You want to sign up your domain for another Google Account. Deleting your account frees your domain within 24 hours for use with a new Google Account.
• Your organization doesn’t have any Google Cloud projects you want to keep.

Step 1: Save Billing records

Skip this step if you’re in your free trial.

After you delete your organization's Google Account, you can’t access your billing records. Before you delete, you should first print payment receipts and save monthly invoices.

Step 2: Save user data

Skip this step if you don’t want to save any emails, Drive files, or other user data in your account.

To delete your organization’s account, you must first cancel your subscriptions. Before canceling, save any user data you want to keep, as follows:

Google Workspace data

Before you cancel your Google Workspace subscription, download any user data you want to save. This includes Gmail messages, Google Calendar events, Google Chat messages, and files stored in Google Drive.

The easiest way to download and export your users' data is to use the Data Export tool.

After you cancel your Google Workspace subscription, your users’ Google Workspace data will be deleted and can’t be restored.

Essentials documents

Before you cancel your Essentials subscription, download any Drive files you want to save. Drive files will be deleted after you cancel Essentials.

For email-verified Essentials, be sure to save any shared drive data you need before you cancel.

The easiest way to download and export your users' data is to use the Data Export tool.

Other types of Google data

Before you delete your organization's Google Account, export or transfer ownership of other assets you want to save. For example, YouTube channels, photos, and Google Ads accounts will be deleted after you delete your account.

For details, go to Transfer important files and data.

Step 3: Delete Marketplace apps

Skip this step if you haven’t installed any apps from the Google Workspace Marketplace.

Before deleting your organization's Google Account, you need to delete any apps you've installed from the Google Workspace Marketplace.

Find and delete Marketplace apps

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu 

   
   
   
    AppsGoogle Workspace Marketplace appsApps list.

3. If necessary, delete your Marketplace apps.

Step 4: Save and delete Google Cloud data

Skip this step if you don’t manage any Google Cloud developer projects

Before you can delete your organization's Google Account, you need to delete all associated Google Cloud projects and folders. To save Google Cloud projects, you can migrate projects out of your organization. If you need assistance, contact Google Cloud Support.

You can find Google Cloud resources associated with your organization and learn how to delete them at Viewing and managing organization resources.

To delete Google Cloud projects and folders you need permissions to modify Google Cloud projects and folders. You need the necessary Cloud IAM roles, including the Organization Administrator, Folder Admin, and Project Deleter roles.

You also need to delete the following if your organization has them:

• Apps Script projects—Learn how to find and delete Apps Script projects at Get a list of Apps Script Google Cloud projects.
• Access Context Manager policies—Use the gcloud command-line tool or the API to Delete an access policy.

Step 5: Cancel all your subscriptions

Skip this step if Cloud Identity Free edition is your only subscription.

Before you can delete your organization's Google Account, you need to cancel all your subscriptions (except the Cloud Identity Free subscription, which can’t be cancelled).

Check if you have subscriptions

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu 

   
    BillingSubscriptions.

   Under Subscriptions, you’ll find a list of your current subscriptions.

Before cancelling a Domain Registration subscription

Before canceling a Domain Registration subscription that you purchased when you signed up for your Google Account, record your registrar sign-in information. This includes the username and password for signing in to your registrar, plus the registrar URL. Doing so lets you manage your DNS domain after you delete your organization's Google Account, up until the domain registration expires (unless you renew).

Before canceling an Android management subscription

If Google is your EMM provider, before you can cancel an Android management subscription you need to remove Google as your EMM provider. Go to DevicesMobile & endpointsSettingsUniversal settings. Learn more about Google endpoint management.

Cancel all subscriptions

Note: The Cancel Subscription and Delete Account options may not be available on all mobile devices.

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  BillingSubscriptions.

3. Click your subscriptionCancel Subscription.

   Read about charges after you cancel.

4. Select a reason for cancelingclick Continue.

5. Check the box to confirm you read the information and want to continue.

6. Enter your email addressclick Cancel My Subscription.

Step 6: Delete your account

If Cloud Identity Free edition is the only subscription listed in your Admin console, follow these steps to delete your organization’s account:

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu

   
    AccountAccount settingsAccount management.

3. Click Delete Account.

4. Check the box to confirm you read the information and want to continue.

5. Click Delete Account.

After you delete your account

• You’ll be signed out of the Admin console.
• You can no longer sign in to Google services with your administrator account.
• You can no longer sign in to the Admin console to access information like billing records.
• All your user accounts, groups, and organizational units will be deleted and can’t be restored.
• You can sign up your domain for another Google Account within 24 hours.

Questions?

If you can’t access your Admin console, try these solutions.

Can you refund my credit?

Yes. If you have funds remaining after canceling your subscription, contact us to request a refund.

Why was I charged after cancellation?

After you cancel your subscription, you’re billed at the start of the next month for any outstanding charges in your account. The amount is calculated according to your service and billing plan:

Can I delete my own Workplace account?

How do I delete my old work account?

How do I delete a Workplace I work?